Ontario Issues Consultation Paper on Consumer Protection Legislation
March 1, 2023
The Ontario government is seeking feedback on proposed legislation that would update and strengthen consumer protection laws. The proposed legislation would modernize Ontario’s legislation by incorporating the principles of “fairness” and “proportionality” into its underpinning legal framework.
The provincial government is seeking feedback on proposed legislation that would update and strengthen consumer protection laws.
The proposed legislation would update and strengthen consumer protection laws. The government is seeking feedback on the proposed legislation, which includes:
- Strengthening existing protections for consumers
- Establishing new or revised definitions of key terms in Ontario’s current consumer protection laws (e.g., “faulty goods”, “salesperson” etc.)
The government expects to introduce this consultation paper by April 2020. We encourage you to take part in this important process by providing us with your comments on how this proposal could improve Ontario’s current system of protecting consumers from unfair business practices, fraud, deceptive marketing practices, and other forms of misconduct by companies operating outside provincial jurisdiction within Canada or elsewhere around the world.
The government is proposing changes to ensure that consumers have access to clear and consistent information about products, services, and digital platforms.
The government is proposing changes to ensure that consumers have access to clear and consistent information about products, services, and digital platforms.
We’re proposing a new Consumer Protection Act that will better protect Ontario’s consumers by:
- Making it easier for consumers to understand their rights under the Consumer Protection Act;
- Requiring businesses to provide accurate information about products; services or digital platforms they offer;
The proposed legislation would modernize Ontario’s legislation by incorporating the principles of “fairness” and “proportionality” into its underpinning legal framework.
The proposed legislation would modernize Ontario’s legislation by incorporating the principles of “fairness” and “proportionality” into its underpinning legal framework.
The first principle, fairness, means that everyone should be treated equally under the law. The second principle, proportionality, means that laws are applied fairly and in a way that is fair to all parties involved–including individuals or businesses who may have been the victim of unfair treatment.
The proposed legislation would incorporate these two principles into Ontario’s Consumer Protection Act (CPA).
